At LiquidArt we have a very simple philosophy as to how we treat you, our customer. We want you to be 100% happy with your product purchase and the service you receive. We are serious about our fountains and their technology and want them to enhance your outdoor living easily and beautifully for many years to come.
LiquidArt fountains are easy to install, virtually maintenance free, and are made of top-quality components. That’s why we are happy to provide you with a one-year warranty on all the components of your fountain. In the unlikely event that you discover any manufacturing defects, just contact us directly, and we’ll be happy to fix or replace the defective part.
What Our Product Warranty Covers
- You may return your product for a refund at anytime within one (1) year of purchase as long as the product has not been installed or used.
- Against manufacturer defects. If your product has been installed and/or used LiquidArt will replace or repair, at LiquidArt’s option, the defective item(s).
- Water pump is covered under our warranty for a total period of three (3) years.
What Our Warranty Does Not Cover
- Removal and/or disposal costs of defective or non-defective product.
- Freight and/or shipping costs to return defective or non-defective product to place of purchase or LiquidArt.
Additional Information for Returns
- Please call, write or email LiquidArt, LLC to obtain an RMA (Return Materials Authorization) number. You must have this number when returning or replacing product originating from LiquidArt.
- Please include a copy of your original receipt.
Thank you for your consideration of a genuine LiquidArt Pondless Fountain! As a new LiquidArt fountain owner, you will have a top-quality product that will provide relaxation and enjoyment for many, many years to come.
We are committed to providing the highest level of customer satisfaction possible, and we welcome any questions or comments you have. Please feel free to call us toll-free, at 800-974-9586, or email us at firstname.lastname@example.org.